Returns Policy

1. Eligibility for Returns

We offer a 30-day return policy, starting from the date your item is delivered. To be eligible for a return, your item must be:

  • Unused, unworn, and in the original packaging
  • In the same condition as received
  • Accompanied by proof of purchase (e.g., order number or confirmation email)

Unfortunately, we cannot accept returns for:

  • Perishable goods, personal care items, or intimate products
  • Custom-made or personalised items
  • Sale or clearance items (unless damaged or defective)

2. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong item:

  • Contact us within 7 days of delivery at [your email address]
  • Include your order number, a description of the issue, and clear photos

We’ll review your claim and, if approved, offer a replacement or full refund at no extra cost.

3. How to Start a Return

To initiate a return, please email us at [your email address] with your order details and reason for return.

Important: Do not send your item back to the supplier address on the parcel. We will provide the appropriate return address and instructions upon reviewing your request.

4. Return Shipping Costs

  • If the return is due to our error (e.g., faulty or incorrect item), we will cover the return shipping costs.
  • If returning for any other reason (e.g., changed your mind), the customer is responsible for return shipping fees.

We recommend using a tracked shipping service for your return, as we cannot guarantee receipt of untracked parcels.

5. Refunds

Once your return is received and inspected, we’ll notify you by email. If approved:

  • A refund will be processed to your original payment method within 5–10 business days.
  • Original shipping fees (if applicable) are non-refundable unless the return is due to our error.

6. Exchanges

We do not currently offer exchanges. If you wish to order a different item, please return your original purchase and place a new order.

7. Contact Us

For any questions about returns or refunds, please contact us at:

Email: info@nunni.store
Business Hours: Mon–Fri, 9 AM–5 PM (UK time)